Terms & Conditions

Below is a list of all the legalities and need-to-knows about our service conditions and website policies

Terms of Service

Welcome to All About Health! These terms and conditions (“Terms”) apply to the use of the website located at www.allabouthealth.co.za (the “Site”), operated by All About Health (“we,” “us,” or “our”).


1. Online Store

All About Health operates an online store on the Site that allows customers to purchase products. By placing an order through the Site, you are making an offer to purchase the products selected by you subject to these Terms.

    2. Site Content

    All content on the Site, including text, graphics, images, and logos, is the property of All About Health and is protected by South African and international copyright laws. You may not use any content on the Site without our prior written consent.

    3. Site Access

    We reserve the right to terminate or restrict your access to the Site at any time and without notice. We may also modify or discontinue the Site, or any portion of it, at any time without notice.

    4. Limitation of Liability

    All About Health will not be liable for any direct, indirect, incidental, special, or consequential damages that result from your use of or inability to use the Site, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

    5. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved in the courts of South Africa.

    6. Changes to the Terms

    We may modify these Terms at any time, in our sole discretion. Your continued use of the Site after any such modification constitutes your acceptance of the new Terms.

    Thank you for choosing All About Health! If you have any questions or concerns about these Terms, please contact us at info@allabouthealth.co.za.

    Refunds & Returns

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items
    • Coupons

    1. Returns Policy

    All About Health has a 30-day return policy for products that have manufacturing malfunctions. You must provide proof of the manufacturing malfunction to be eligible for a return. All About Health will replace the product or refund the purchase price, as determined in its sole discretion.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.


    2. Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at returns@allabouthealth.co.za.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.


    3. Coupons

    Coupons may be available for use on the Site. Coupons are non-refundable and may not be combined with other offers, unless specifically stated.


    4. Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@allabouthealth.co.za and send your item to: 12 Zandspruit Road, Farmall, johannesburg, South Africa.


    5. Shipping returns

    All About Health ships products to South Africa only. You are responsible for any additional shipping costs that may occur.

    To return your product, you should mail your product to: 12 Zandspruit Road, Farmall, johannesburg, South Africa.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


    Need help?

    Contact us at info@allabouthealth.co.za for questions related to refunds and returns.

    Privacy Policy

    All About Health (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in connection with your use of the All About Health website located at www.allabouthealth.co.za (the “Site”).

    By using the Site, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

    1. Collection of Information

    We collect personal information about you when you use the Site, such as your name, email address, and shipping address. We also collect information about your use of the Site, such as your IP address, browser type, and operating system.

    We may use cookies and other tracking technologies to collect information about your use of the Site. Cookies are small data files that are stored on your device when you visit a website. We use cookies to personalize your experience on the Site, to understand how you use the Site, and to improve the Site.

    1. Use of Information

    We use the personal information we collect for the following purposes:

    • To process your orders and transactions;
    • To communicate with you about your orders and transactions;
    • To personalize your experience on the Site;
    • To improve the Site;
    • To comply with our legal and regulatory obligations;
    • To prevent fraud and other illegal activities.

    We may share your personal information with third-party service providers who perform services on our behalf, such as payment processors and shipping companies. We require our service providers to comply with applicable privacy laws and to implement reasonable security measures to protect your personal information.

    1. Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. We use secure servers and encryption to protect your personal information during transmission.

    1. Data Retention

    We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may retain backup copies of your personal information for a limited period of time to protect against accidental or malicious destruction.

    1. Your Rights

    You have the right to access, correct, or delete your personal information that we hold. You also have the right to object to the processing of your personal information, to restrict the use of your personal information, and to receive a copy of your personal information in a structured, machine-readable format.

    To exercise your rights, please contact us at info@allabouthealth.co.za. We may ask you to provide additional information to verify your identity before we fulfill your request.

    1. Changes to this Privacy Policy

    We may modify this Privacy Policy at any time, in our sole discretion. We will post any changes to this Privacy Policy on the Site. Your continued use of the Site after any such modification constitutes your acceptance of the new Privacy Policy.

    1. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at info@allabouthealth.co.za.

    This Privacy Policy was last updated on 28/02/2023.